- Apple is rumored to work on AI -driven updates for Apple Support app
- Code indicators take on a ‘support assistant’ that will help users to damage Apple’s products
- I used to work in the Genees bar and think that if it was done correctly this idea could be the best
The Apple Apple Support app can be added to the AI ​​assistant, and it will be the best news for iPhone, iPad, and Mac users worldwide.
First spatted Macromer Partners Aaron ParisThe new code indicates the AI ​​-powered ‘support assistant’ in the Apple Support app.
According to Paris, the code states that the support assistant uses the generative model, and that Apple will provide responses to some products and services ‘, Apple has warned that the production model can sometimes provide’ misleading, misleading, incomplete, invasive, or harmful results, and that users should not be able to do so on professional information.
At this time, the Apple Support app allows you to talk to a real -life genes times about problems with your product, and allow you to get the support of defects without the need to go to your local Apple Store.
Although there is no details about when this AI -powered assistant will launch, it may be a great improvement in how to access Apple Support, and as a former Apple Geneis Bar employee, I am going to explain it.
AI for better
I worked for almost four years in Apple’s Genees Bar while studying journalism at the university, so I encountered many competitions behind the scenes and as a user with Apple support.
The Apple Support app is excellent, and this is one of the main reasons why I recommend Apple’s products to my family members who want to buy a new tech. I really believe that Genius is one of Apple’s best products, and AI will only improve it.
I cannot count that customers will travel long distances to come to the Apple Store, just for this problem they were facing an incredibly easy fix.
With an AI -powered assistant, Apple users can point to the right direction each time instead of relying on the customer to choose the right service path.
The Apple Support app already asks some questions to ensure that the user can help the right, whether it be online, at the store, or through auxiliary articles. However, adding AI chatboat capabilities is expected that this experience will be improved even, the pressure on the Geneis employees will be eliminated and the experience of consumers will be improved.
Adding AI chat boats to the customer service may feel painful, but as long as Apple uses Generative AI as a way to improve customer experience, I think the rumor will be talented.