Although the Agent AI certainly marks a turning point in the human computer conversation, which leads to mutual use using the device, the next step integrates these agents and is in fact getting the price. In Venture Bats Change 2025BCG Managing Director and Senior Partner Matthew Karik presented a game plan for workflow evolution, adoption of employees and organizational change.
“The companies that are in the upper part of this curved posts – what we call the future built -in, which are the most mature – are seeing enough results: 1.5 times more revenue increases, the shareholder’s 1.8 times higher,” said Karring. “Here is the value, but we are in a hurry.”
Deployed, re -forming, invention
To take advantage of AI and agents, a company needs to determine where focus is, deployment, re -forming, using framework. The AI is already being posted in every enterprise, and will be its agents in the next few years. But if you give a chat boot to an employee, you have not changed the work method. You have to re -consider the work, and to identify the tasks, departments and workflows where human works can be automatic.
“We are now advising companies to focus on your three or four major stones. If you have a customer support organization, you should apply AI to customer support. It has a huge effect.
The invention is still in the very early stages, but businesses should think about how to use AI’s ability to create creative, cause and planning. View services and products, and how do you interact with users: Can you maintain it using these abilities?
For example, Makeup company L. Orel launched a virtual beauty advisor for this special services beyond its retail locations, which resurns how to resurrect how to communicate with its customers on a scale.
Thinking beyond the basic use matters
It is also important to think about how AI changes your business. The cost reduction of workers has been focused on the last two years, but this is not thinking of a big picture. AI currently enhances your employees, which dramatically increases their productivity.
“We’re watching this in software development,” he said. “I don’t think we will see companies laying our software developers. We are going to mass blasts in the quantity of software companies producing capabilities and features. “
In a study organized with Harvard, Warton, and MIT, he asked 750 Knowledge Workers to write a business and marketing plan, with Generative AI and without it. Participants using GPT4 implemented 25 % faster, completed 15 % more tasks, and their production quality was 40 % better. And when the LLM is given, the bottom line -up actors did along with the top performer.
“It has pursued everyone’s performance, which is very powerful, as new people in most organizations are less efficient than more experienced people,” he said. “It has the ability to extend the time to skill.”
AI can also cross the human scale, can even open new applications that were not possible before. For example, in the medical space, the results of patients are significantly improved with a nurse with preoperative and postoperative following, but its implementation has been in line with the cost-until the arrival of AI nurses can perform this task for a large population of patients.
To overcome the biggest obstacle: adopt
Although these tools are terrific, people are not using them. The BCG detects the adoption of Gut Hub Coplot and Productivity Matrix for an organization with about 10,000 10,000 software engineers. In the four months, the top 5 % engineers doubled in production capacity, while 60 % showed zero improvement, as they did not just adopt the device.
Why not man adopt? There are three reasons. The first is the ignorance of the ability. Second, habits. The third is the risk of identity, and it is the most difficult to control. The developer is asking, “If this AI can write the code for me, who am I? What’s my value?”
“This is about to be the real thing for the next three to five years,” Karp Karik said. “It is getting people to use agents.”
Strategies to overcome hesitation
There are some valuable ways to overcome these challenges. Naturally, getting the right tool is the first step, and to connect with the way people work clearly by training. It is also important to measure and celebrate the adoption of these employees’ Advisions actively using tools so that everyone else starts to see that they need to go to this bandwagen.
Another important step is to increase the shortage – this means removing the resources so that employees need to work more and more. At the same time, it is important to re -design the work process with employees who are on the front posts. Don’t just identify the hard work where manual works can be automatic – identify parts where humans bring value.
“We minimize hard work and we maximize happiness.” “We have a very efficient process, a very efficient company, a lot of productive manpower, and jobs that people like to live.”