Air BNBA is preferring, starting with customer service, and making changes that will affect everything about how guests books book books that make the host more competitive.
In the airbunb Report of the second quarter’s income On Wednesday, the holiday rental company reported that it Beat expectations For revenue, which increased by 13 % to $ 3.1 billion last year. CEO Brian Chesky predicted that Airbon B would become “AI first request” in the next few years Income call After the report
“I think you can’t plan a journey without moving ahead of AI,” Chasey said on the call. “We’ve chosen a very special way to approach the AI.”
Related: Airbon B’s new ‘icons’ cost less than $ 100 per night, including ‘Up’ and Prince’s ‘purple rain’.
How is Airbinb AI using
On the call, Chasey said that some companies have chosen to include AI in travel planning and inspiration, which they considered “the bottom of the journey.” On the other hand, Airbin B has started, with which Chasky calls the “toughest problem”, which is the job of customer service AI, which helps with travel projects.
“Customer service is the most difficult problem because the stake is more,” Chassi explained on the call. He pointed out that consumers need answers quickly, and AI has to be correct when handling tasks like canceling reservation.
To deal with the customer service, Chassi said Air BNB formed a customs AI agent based on tens of thousands of conversations. It works like this: When the user reaches the AI agent to cancel a reservation, it not only knows how to do it, but also taps in specific knowledge which reservation wants to cancel.
Brian Chesky, CEO of Airbon B. Mangago Han/Getty Images for Air BNB photo
In April, the company quietly Started deployment of AI boot In English in the United States. Chesky said on a call on Wednesday that 15 % of the lesser users need to talk to a human customer service representative after issuing a boot. The company plans to expand the agent more languages this year and use it with modern features, such as the ability to find and help users find and booking their next trip.
For hosts, Airbon B is looking for various ways to pricing. In May, the company announced a new calendar for hosts suggesting better prices to help improve the competitiveness of its lists.
Related: ‘I can’t get all here to move’: Air BNB CEO is sticking with a month’s hybrid schedule
Customer service is the only way to become the first app to become the first app in the next few years. Chasey said on the call that the company is also bringing AI to travel next year.
Airbon B recently made several changes. In May, the company announced a corrected app with the options of experiences or experiments such as “services” or massage, personal training, and beauty services. That same month, Airbon B also introduced the group messaging, which was extended, who can talk to the host of the Air BNB, and the users participated in the desire list to bookmark their favorite fare together.
According to, Airbin B had more than five million hosts and 1.5 billion guest checks by 2024 Statistta.
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Air BNBA is preferring, starting with customer service, and making changes that will affect everything about how guests books book books that make the host more competitive.
In the airbunb Report of the second quarter’s income On Wednesday, the holiday rental company reported that it Beat expectations For revenue, which increased by 13 % to $ 3.1 billion last year. CEO Brian Chesky predicted that Airbon B would become “AI first request” in the next few years Income call After the report
“I think you can’t plan a journey without moving ahead of AI,” Chasey said on the call. “We’ve chosen a very special way to approach the AI.”
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