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CreativeBoston Headquarters Customer Relations Management (CRM) Company focuses on the deployment of nine code and low code CRM app, I officially launched your latest platform update, 8.3 “Twin” ReleaseThe AI-Local Authority designed to smooth CRM and workflow automation, introducing a sweetness of local abilities.
With this update, Cryteo is continuing its mission to build an enterprise software where humans and AI agents cooperate with functions such as sales, marketing, service and application development.
Interviewing Venture Bat, Crete’s Chief Product Officer Berli Kawasaki said, “For us, this release is like the point of point where we move beyond the traditional mother -in -law CRM.” “The way we work with the mother -in -law has changed primarily. It is now about the movement of fluid between applications and AI agents.”
AI-local in Crete with access to conversation and classic interface
Centers around the new release AI in the core part of the cricket platform, instead of treating it as Ed on.
Crete 8.3 contains a user experience, pre -built -up -based AI agents, and a code agent builder that allows businesses to customize how automation works in their specific environment.
These features are now available to all users and trial users with no additional cost or licensing requirements.
“You’ll never see us the release of a cricket force, okay?” Kawaski said, when he called the Sabitley to the rival CRM provider sales force agent Force AI agent creation platform, which requires a separate additional subscription or payment credit. Access to Agent Building Capacity.
Creative Platform starts from $ 25 per user per user.
Because we do not think of it as Ed on or separate that you have to use in addition to your current apps, “Kawasaki said.” This is just part of our app experience. “
Multi -Employment Support in the platform
The platform now offers a natural language interface that spreads on the Crete’s web and mobile apps, as well as integration with tools such as Microsoft Outlook and teams.
Consumers can replace the context between channels and equipment without losing, which can allow continuing with AI agents in the work flow, permanent interaction.
“We have enabled multilateral support with permanent context in devices and platforms, Kawasaki explained-whether you are on outlook, teams or mobiles.” “Our adaptive user experience allows users to live in a quick -run CRM to access functionality through natural language. You can togel between classic and conversation methods as needed.”
Zoom and Gmail integration are expected at the end of the year.
Pre -Built and Customized AI Agent for diverse fields and functions
In this release, the Crete launched a number of pre -built agents that support high frequency work in the basic business areas.
- Sales agent Hand over tasks such as researching accounts, preparing meetings, and preparing prices.
- Marketing agent Help the campaign messaging, emails and other target content.
- Service agent Focus on rapidly case resolution by drawing from internal knowledge bases and suggesting new content, where there is a gap.
- Nun code agentStarting with the dashboards agent, help non -technical users develop and improve analytics using natural language indicators.
“In sale, agents handle data entry, followups and paperwork, which liberate representatives to focus on relationships and strategies,” Kawasaki said. “In marketing, agents adopt content creation and campaign analytics, which focuses more on marketers to tell stories.”
“While others are still presenting AI products and complex pricing models, we have taken a different way,” said Kawasaki. “This release offers a platform, an experience, and a clear way to accelerate AI and understand the real business value.”
The Crete 8.3 also introduces modern features such as file uploads for grounding response to the documents related to the Crete 8.3, and supports recovery generation (RAG) to ensure proprietary knowledge -based accuracy.
Kawasaki noted, “Agents can now be grounded in documents and crypto metadata, making sure that the reaction is accurate and personal, is not normal.”
Build and deploy customs AI agents without any code
The Nun Code Development Environment has also been subjected to the Embeded AI, which supports the construction of dashboards, apps, and even new AI agents. Consumers can re -design and deploy agents by combining the skills, workflows, indicators and sources of knowledge.
“We’re launching a nine -code agent builder where you describe skills, indicators, functions and workflows,” said Kawasaki. “It’s visual and accessible, but still needs training and data input.”
Under the hood, the crypto supports multiple basic models, including open AI, anthropic, and gym. The ability of your own model is later developed in 2025, which enables users to host their models, such as Lama or DiPsic, and connect them with specific tasks or agents.
“We made a preliminary decision not to make our LLM,” Kawasaki explained. “Instead, we support Open, Anthropic, and Gemini.
Security, data governance, and grounding preferences remain
Security and governance were also a priority in this release. The documents used to train or inform AI agents are stored in a safe, dedicated example of each user, and are not shared with external large language models.
Users can control which documents are agent -based and manage access access to ensure regulatory compliance, especially in sensitive industries.
After the release, the Crete’s Customer Base has widely examined and followed the feedback. Initial consumers highlighted the need for new guidance about the designing process in the AI-Assisted environment, which Crete plans to solve with additional best practice resources this year.
The company also expects to follow the beginning of this summer in the summer, which will increase the autumn feature and the second wave of new agents.
“We see the real opportunity in the agents of the team, not in the agents, but in the team, Kawasaki said. Human and digital hybrid organizations work together.”
The Crete has positioned the release of 8.3 as a shift away from other CRM Bolt on AI strategies. Instead, it aims to unite AI and human partnerships into a single, fluid experience. This is the consumer, which means how they choose-whether they work through the classic CRM interface or through conversation, through AI-backed flow.
