Hopper Technology Solution On Wednesday, a breakthrough was launched as an artificial intelligence system that could handle complex travel customer service issues from the beginning to the end, which is a major breakthrough in the AI ​​-powered automation for the trillion dollar travel industry.
The new system, called HTS HELPCustomer service through sound or chat, can have the full conversation of the customer service, access the airline booking system to cancel flights, implement the process withdrawal, and even the housing of book change – all this without human intervention.
In a demonstration with the venture bat, the AI ​​agent navigated complex scenes without interruption, such as resetting lost contacts and arrangements for rental cars, completing a transaction that usually requires several system login and policy checks.
"We are one of the sole interactions AI platforms who have a scale for traveling especially while the customer faces," In an exclusive interview with Venture Bat, Joe Lai, senior vice president of AI solutions and customer experience at HTS, said. "We have processed about 3 million conversations and put the system in our channels widely."
Launch position is based on Montreal HooperAt the price billion 5 billion And considering the preliminary public offer, a profitable customer service automation market like Microsoft and Sales Force as a strong competitor for enterprise AI giants.
Unlike General Porpos AI Assistants, HTS Assist was specifically designed for complex operational requirements of travel, which was trained in 16 million travel conversations and directly integrated into airline booking system, hotel reservation platforms, and payment processors.
How do AI Agent Airlines’ complex booking systems navigate
Systems deal with a fundamental challenge in travel automation. While other companies have demonstrated AI agents that are creating restaurant reservations or handling users’ easy questions, HTS HELP Scattered, command line can navigate heavy systems that strengthen airline tasks and complete multi -faceted transactions that require human skills before.
"When we look at travel services from an analog point of view, there are more than 20 tools. These are all command line terminals, not point and click interface. It is extremely scattered," Lai told the venture bat. "We really know the aspect of travel serving customer, and we also have back and integration that we have developed in the last 10 years."
The AI ​​agent combines several advanced technologies: Real-time voice processing with ultra-fluidity, large language models are specifically trained on travel scenarios, and deep integration into airline and hotel systems that takes years in development. This system can discuss interventions, understand the travel industry’s gangs, and have access to direct prices and availability data to make real -time booking decisions.
Preliminary results show that the system reaches 88 % of consumer satisfaction with human agents while reducing service costs by up to 65 %. Partners have reported that when equal options are given, about 70 70 % of consumers actively choose AI solutions, and this system converts 15 % service interaction into additional sales through intelligent up -sailing.
B2B AI Power House from flight app: Hopper’s Billion 5 billion changes
HTS HELP A remarkable change for launch launch caps HooperWhich has moved from consumer -based flight forecast app to the Business to Business Technology Power House. HTS, Hopper’s B2B Division launched in 2021, now 90 % of the company’s income, which is just more than four years ago.
"HTS now makes 75 % of Hopper’s income," Hopper’s president and co -founder, Dakota Smith told the industry publication Intellect Earlier this year "It pushed our consumer business completely. It took about a year to capture it."
The company has achieved major partnerships with financial institutions and airlines worldwide, including Virgin AustraliaFor, for, for,. Frontier AirlinesFor, for, for,. Commonwealth Bank of AustraliaAnd Japan’s biggest credit card issuer SMCC. These partnerships integrate Huper’s travel technology and fantasy products directly into partners’ booking channels, which produces new streams of taxes by reducing their operational costs.
Hopper’s success reflects widespread changes in the travel industry, where direct investment in booking channels is being investigated directly to reduce dependence on online travel agencies in airlines and hotels. Expedia And Booking dot com. By 2025, industry analysts expect significant growth in B2B travel technology as companies seek to capture more direct bookings and improve consumer experiences.
Microsoft and Sales Force facing new competition at Travel AI Race
The launch came when large technology companies ran to deploy AI agents in enterprise applications. Microsoft’s CoopelotFor, for, for,. Einstein of the Sales ForceAnd Google’s Vertex AI All target customer service automation, but most solutions require widespread customization for industry -related workflows.
HTS Assist’s specific focus on travel provides key benefits. This system understands complex travel scenarios, such as corrupt operations, rental rules, and multi -city travels with which ordinary AI assistants struggle. More importantly, Hooper In the scattered airline system, in fact, many years have been spent in the construction of technical infrastructure to put into practice transactions.
"We have a fundamental amount of travel specific skills that is a really important discrimination for us," Lai said. "We deal with millions and millions on an annual basis, and we understand very well what are the challenges from the point of view of a specific travel industry."
This time proves to be strategic as the travel industry has the capture of the travel industry with the challenges and increasing demand of the post -staff. Airlines and travel companies are facing pressure to improve customer service, while controlling costs, AI automation makes it quickly attractive.
Airlines see 70 % of the customer in the early AI deployment
HTS HELP Implementation requires six to eight weeks, partners work with Hopper to identify high -impact use issues. The system currently operates in more than 30 languages ​​and served consumers in 200 markets, which directly deployed bank partners in Singapore, Japan and South Korea.
"One of our partners LEW, we see that about 70 70 % of their users actually choose to actively use the AI ​​solution as the main way to interact with their business when traded on equal grounds with other entry points," Lai noted.
This system can handle thousands of harmony calls without staff limits, when it is especially valuable during operational obstacles when customer service volume increases unexpectedly. During the weather delay or system closure, HTS can help the service level that will be impossible for staff with human agents.
Future of Travel Booking: Voice orders change website forms
Looking forward, the intention to expand Hopper HTS HELP Beyond the post -booking service in the conversation trade, allows users to find and book through traditional filters and forms through natural language conversations.
"In the future, in the future, it is not just about the use of filters and points and click interfaces to make purchases, especially on travel, but also to talk to the interacting assistants who remember what users are looking for," Lai explained.
HTS Assist’s success can accelerate the adoption of AI agents in the travel industry, potentially new shapes on how millions of passengers talk with airlines, hotels and booking platforms. As in the eyes of a potential IPO with Hopper’s eyes Billion targeted the price of 10 billionThe company’s evolution from the user app to the Enterprise AI platform shows how artificial intelligence is creating a new business model in traditional industries.
The real test will come during the next major season, when thousands of frustrated passengers demand a reservation simultaneously. If HTS assistance can handle this chaos without interruption, human customer service agents can soon become like paper tickets.