They have their own opinions expressed by business partners.
Recently, Kalarna made headlines – not for a progress, but a retreat. After changing 700 customer service agents with AI to save costs and increase profit millions to 40 million, the company recognized the move to ensure the move and began rehearsing humans to fix key gaps. This is not just a tech story. This is a leadership lesson about balanced innovation with the effects of the real world.
As the founder and CEO of an AI First Company, I have to pressure rapidly, massive and costly. My team lives every day and breathes. So the correction of the Kalarna course did not surprise me – it clarified an important truth: AI’s deployment and really iT is the difference between interacting it. Getting this wrong can cost you more than money – it can cost.
Performance is not the sole purpose
Certainly, the performance looks great on the paper. Clerka saw the resolution fast and the low head. But when your North Star to save money, you are at risk of breaking the customer’s experience that pushes your business forward. AI should be introduced thinking, step -by -step, human insight as well as to replace it, it should not be straightforward.
In Phantom IQ, we call it “stable performance”. One job improves 2 %, then the other ten – soon you have got a lot of goodness that are really on a scale.
It is not an innovation to cut your team overnight to save costs. This is a shortcut. And shortcuts in AI almost always lead to expensive course reforms.
Related: Is the restless pursuit of your performance actually hurting your business? This is how to tell when you are taking productivity too far away
Real leadership means real results
These days is the story of a common AI: announce big projects, faster, later. But shiny headlines do not build customer loyalty or employees’ trust.
Clerk’s experience is opinion, not failure. Any AI strategy should be rooted out of real value, whether you are startup or global fantasy.
We use AI as a co-pilot, not alternative-with human decisions, surveillance and context around it. When AI works without it, it just does not fail – it hurts your entire system.
How do we work for AI for us?
We measure the intention. When the pressure continues, the automation may feel like a sharp fix – but we have hardly learned: the speed of defeating the continuity.
Our point of view:
- Avoid AI where things are not clean.
- Tie the human check to achieve each performance.
- Design workflows with AI, resurrect them, then be automatic.
This focuses on honest and lasting results.
Culture is your AI Foundation
Here is a tough truth: Ai is not just a tech upgrade – this is a change of culture. To reduce costs, it sends a message to fully deploy it: People come in second.
It kills more confidence than any boot error. If you change your team without any explanation or re -investment, you are at greater risk than business – you endanger the future of your company.
In my company, AI supports people who work for things. If your team feels dangerous through AI, you are not putting innovation – you are at risk.
Related: 5 common misconceptions about public relations
What should you take
The story of Kalarna is no warning. This is a gesture. Carefully think how you deploy AI. Balance performance with sympathy. Make a culture where AI raises your people, do not replace them.
If you are a business without a big tech team, make a small start. Use AI to form your strategy, share your roadmap and treat it like a partner, not a silver pill.
The winners will not be automatically fast. They will be the one who guides with clarification, sympathy and distant.
Moving forward in the future
AI will continue to be faster. The question is, will you guide with the cost -cut matrix, or with clear vision and care?
Avoid performing performances. Smart design so you don’t need to back track. Don’t be afraid – it is leaving the labor of real integration. In this place the confidence breaks down and the credibility falls. Okay, AI is not about to spend less – it’s about generating higher price. The best leaders understand this, and so they measure for tomorrow.
Because AI is a smart leader, not in the loudest voice.
Recently, Kalarna made headlines – not for a progress, but a retreat. After changing 700 customer service agents with AI to save costs and increase profit millions to 40 million, the company recognized the move to ensure the move and began rehearsing humans to fix key gaps. This is not just a tech story. This is a leadership lesson about balanced innovation with the effects of the real world.
As the founder and CEO of an AI First Company, I have to pressure rapidly, massive and costly. My team lives every day and breathes. So the correction of the Kalarna course did not surprise me – it clarified an important truth: AI’s deployment and really iT is the difference between interacting it. Getting this wrong can cost you more than money – it can cost.
Performance is not the sole purpose
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