Earlier this week, the CEO of the company confirmed that former employees were replaced by AI in IBM.
IBM CEO Arvind Krishna said Wall Street Journal On Monday, Tech Dev tapped the AI ​​to take over the work of several hundred human resources employees. However, the IBM manpower was expanded instead of shrinking – the company used more and more programmers and sales people to hire the sales.
Krishna said, “Our total job has actually increased, because (AI) what does it give you more investment to put you in other areas.” Joint.
Krishna made it clear that in these “other sectors”, software focuses on engineering, marketing, and sales or role “critical thinking”, where employees “face other humans, as is just contrary to the work of the route process.”
Related: IBM Executive says 7,800 jobs (or about 30 % of its workforce) can take by AI
Ibm cto ji-eun lee Said Earlier this year, the IBM’s Sukkur agent had automatically automated holiday requests and salaries, such as 94 % easy, normal human resources. Meanwhile, IBM’s SASSIT agent reduced the number of calls and chats for the IT team by 70 %.
Lee said that IBM has seen $ 3.5 billion in the last two years using AI in more than 70 business areas “.
IBM did not disclose when HR rescue and consequently in other departments. The company has employed 270,300 workers accordingly 2024 Annual Report.
IBM CEO Arvind Krishna. Photographer: Christopher Pike/Bloomberg Getty Images through
This week, IBM organized its annual think conference and introduced new products and services to enhance its generative AI division, which has become one. billion 6 billion business. Tools allow consumers to build their AI agents, who are able to perform autonomously complex tasks, I Less than five minutes.
Service is like offers AmazonFor, for, for,. nvidiaAnd Microsoft.
Related: According to NVIDIA VP, AI agents can help businesses’ 10 times more fruitful. Here they are and how much they cost.
Krishna has worked for IBM Over 34 years And stepped into the role of the CEO in 2020. Wedbish analyst Dan Evos told Business Internal On Wednesday, Krishna was in the process of converting IBM into AI company.
“This is still the first innings in the nine innings game,” Aus told the publication.
Krishna is not the first CEO, who says the company has replaced people with AI.
Kalarna’s CEO Sebastian Semicosky said last year that its AI Chatboat worked as 700 customer service agents and later announced that the company was freezing the job and the space was being filled with AI.
Meanwhile, Sales Force CEO Mark Beneev said in September that the company’s new AI agents could replace Gig workers during busy weather.