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Did you know that in the US, despite the brand or product, about 59 % of users will leave after some bad experiences. PWC Report? The same report also mentions that about 17 % will be discharged after just an unpleasant experience.
The percentage and number may vary in terms of geography and settlement, but they are still worrisome stats. Because business is counted, every user is counted.
Therefore, it would not be wrong to say that although an excellent product and pricing strategy is important to stand, it is a customer experience that leaves the impression. But no business deliberately wants to leave a poor impression on its last consumers. Or treat them infinite. Nevertheless, this may happen, as the needs of consumers have increased rapidly over the past few years.
They expect the brands to be fruitful and sympathetic while their delivery will be exactly. But meeting users on priority time, according to their convenience 24/7, is more difficult than ever.
As the business is increasing, personal and real -time reaction may be strict. Also, many organizations struggle to transform customer data mining into a meaningful process. So, how can organizations increase consumer engagement? It is that place Microsoft Dynamics 365 Changes the game.
What is Microsoft Dynamics 365?
Consumers can communicate with business in several touch points. Website Facebook or Instagram. Or directly through customer support. At every touchpoint, new data is created for business. Most of these figures are greeting or disconnection. The marketing team gains insight from the website and social media platforms. While the sales team uses diverse data, etc. This scattered view does not help uses to understand or predict users’ behavior. Also, this service does not help teams.
For example, a user who has inquired about your latest product on social media chat will expect the agent to be aware of their details after discussing the phone call. But in general, agents will have no means of communication. Dynamics combines data in 365 departments, enables teams to work with real -time insights.
In simple terms, Dynamics 365 or D365 offers AI -powered ERP and CRM applications to help manage, marketing and supply chain tasks. This allows the brands to make meaningful contacts because they now have a clear view of the operations. Some benefits are these:
These functions together help strengthen the viewing of united consumers, convert the insight into a practical form.
Viable intelligence: changing insight into effect
Says Amazon.com founder and CEO,
“We see our customers as a party guest, and we are host. It’s our job every day to improve every important aspect of the customer.”
Likewise, many prominent figures reaffirm the importance of good customer service globally. This is the reason why the context is full of insights, such as consumers’ past dialogue and purchase history, open service issues, and consumer engagement levels, invaluable. He said, despite these insights, there is no guarantee of success unless you follow them. But with Microsoft Colatt, an AI assistant, which is part of this suit, you can get insights and action items from meetings, chats and other sources to advance better results.
This is how it works in departments:
Sale:
Cells can come from sales lead (SQL) or marketing leads (MQL).
- Basic business website
- Social media channels
- Performance marketing campaigns
Collecting, separating them manually, and doing fine toning can be time to demand and mistakes. But with AI -based lead scoring, priority access with AI -powered co -support, and through the Microsoft Co -Pilot, sales teams can stop further deals.
Marketing:
Customer trips are usually manufactured by marketers in Excel files and powerpoint presentations that are often lost in emails or clouds. Without putting this data into practice, teams are leaving money on the table. With D365, marketing teams are given the option to take it to the next level. They can dynamically separate the audience. Stimit personal campaigns and improve campaign performance in one window.
Service teams:
Agent can gain the insights of forecasts from the unique issues of consumers. This helps them offer more quick, active help. Consumers have a sense of hearing and care.
Smooth integration with Microsoft World
Nowadays, most of the corporate world and businesses work on Microsoft 365 software suites, including Outlook, teams and Power BI among others. Since Dynamics 365 is part of the same “Microsoft Environmental System”, it is connected to the solutions without interruption, which smooth the overall journey. So, there is no time. That is why it is also called the only source of truth.
Result: Creating better consumer experiences
The customer is the king. And today the king is filled with more than one choice. Business to please the king, businesses will have to offer immediate satisfaction, personal experience 24/7. And as the operation intensifies the scale and competitiveness, companies have to look for new, innovative ways to constantly engage. But how long will the Legacy Tools support, especially when the data is huge? This is why the transfer of Microsoft Dynamics 365 is necessary.
It combines data, empower teams, and activates real -time insights on a scale. D365 helps you build a meaningful, lasting relationship. So that your marketing, sales and service agents are more smart.