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Sales force Addressing the biggest obstacles businesses when deploying digital workers on a scale, their AI agent platform increased cleanly on Monday.
Of the company Agent Force 3 Release a comprehensive “introduces”The command center“Which provides executives in real -time performance in the performance of the AI ​​agent, and provides local support for emerging interpartial standards that allow agents to connect hundreds of external business tools without the need for custom coding.
Time reflects the growing demand for enterprise for AI agents. According to sales force data, the use of AI agent has jumped 233 % in six months, with more than 8,000 users signed up to deploy this technology. Seeing early lap the measurement refund: Engine Customer case handling time has been reduced by 15 % while 1-800 Accountant During the tax season, 70 % of the administrative chat requests obtained an independent resolution.
In an exclusive interview with Venturebet, Sales Force AIK EVP, JES Gondarajan said, “We have hundreds of current enforcement, if not thousands, and they are running on a scale.” He noted that the company has moved beyond the experimental deployment in a decisive way: “AI agents are no longer experimental. They have really gone deeply into the fabric of the enterprise.”
In a direct event on Monday, EVP and GMKGM, Adam Evans, announced the upgrade of the platform, saying: “In the past several months we have heard our customers deeply and have continued their technology innovation fast. The result is more confident and more confident and more confident and more confident and more confident and more confident and more confident and more confident and more confident and more confident. And more confident and more confident and more confident and more confident and more confident and more confident and more confident and more confidence and more confidence and more trust and more. “
How is the Enterprise AI agent revolution?
This technology is in companies that accept PepicoWho is deploying the agent force as part of a wider AI-driving change in its global work. In an exclusive interview with the Venture Bat, Pepsco’s Chief Strategy and Transformation Officer, Etina Kenora, has described the deployment as important for the evolution of the company in a rapidly complex market.
“As a longtime partner of the Sales Force, we recognized an opportunity to fully integrate their platform in our business – especially when the customer’s landscape evolved, the trade is more complicated and our data is more complicated,” he said.
Food and Beverage giant, whose products are used more than a billion times daily, consider AI agents necessary to meet consumers “where they are – and in the ways they want to engage with us”, while conducting the system and simplifying the process, running background performance.
The seven -year relationship with the Sales Force in Pepsco has put the company in a position to move on AI agents. “We were excited about how the Agent Force can enhance daily experience for our field sellers-smooth the flux and in real time better,” Kenora explained.
Lost piece: Why Enterprise AI requires real -time monitoring and control
The Command Center represents the sales force’s response to a significant difference in the Enterprise AI market. Although companies have reached the deployment of AI agents for customer service, sales and operational tasks, many people are lacking in how they are doing or affecting digital workers business results.
Govindrajan described the challenge facing businesses that have moved beyond the pilot programs: “Building AI Agent Demo is one thing, but when you really create an agent system and put it in front of your customers, it has a different standard.” He explained that companies need tools tools to understand when AI agents are struggling and when to bring humans into workflow.
The company admitted in its announcement that “teams cannot see what the agents are doing – or prepare them quite fast.” The new observer platform provides detailed analysis of AI -powered recommendations for agent, real -time alerts, real -time alerts.
The system indicates that Govindrajan is called “day two issues”. Operational challenges emerged after the initial deployment. “You can have multiple multiple agents of many personalities, and you need to be able to observe how it is being affected by the work that needs to be done on a scale,” he said. This includes managing a hand -offs between digital agents and human workers when complex decisions or approval are required.
This system takes all the agent’s activity in the sales force Data Cloud Using Open Limitry Activating integration with standard, current monitoring tools Datodog And other enterprise systems. This requires businesses to monitor the AI ​​agent in their existing operational workflows.
Open quality and secure integration: How AI agent connects to the enterprise system
Probably the sales force has been hugged Model context Protocol (MCP), emerging open quality for AI agent Interpretty. The platform will include local MCP support, which will allow agents of the agent force to connect with the server with custom development work without any MCP.
“Here is a general inter -interpitty, and then what we call the Enterprise Grade Interpretty.” “If this is not an enterprise grade, it is like shining an unmanned inter -inter -inter -interconnection.” He said, the main difference is in governance and control mechanisms that require enterprise users.
This capacity, working together with a expanded agent exchange market, provides businesses with more than 30 partners access to pre -built integration. Amazon Web ServicesFor, for, for,. BoxFor, for, for,. Google CloudFor, for, for,. IbmFor, for, for,. Paypal And Band. The company is launching with “in the north of 20, perhaps 25 Plus”, with MCP servers, with MCP servers, providing access to documentation through the implementation of their MCPs and the box to the box.
“In a world full of AI tools, the Agent Force not only stands for its first type of technology, but how it fit into our technology ecosystem without interruption, the way we work and our AI strategy, standards and framework.”
Promoting Performance: Fastest AI model and better security for regulated industries
The main part of the new features is what the sales force has called better.Inays“The architecture, which is designed for the performance and security of the enterprise grade. The platform now offers a 50 % less delay compared to January 2025, as well as the Responsse response series of real -time user experiences and automatic operations between the AI ​​model providers.
For the regulated industry, the approach to hosting the AI ​​model directly in the sales force infrastructure addresses important security concerns. “With anthropic, the entire stack will run in the infrastructure of the force,” said Govindarjan. “Calls are not going to Open, and traffic is running inside the sales force VPC. For the regulated industry, we are working on it. “
For critically regulated industries, sales force is now host Claude Model of Anthropic Directly through its infrastructure Amazon BaderickKeeping sensitive data in the sales force security frame. The company plans to add Google’s Gemini Model Later this year, giving businesses more powers for AI model governance.
This platform also enhances global availability for Canada, the United Kingdom, India, Japan and Brazil, with the support of six additional languages, including French, German, Spanish, Italian, Japanese and Portuguese.
From zero to AI agent: How pre -built industry action deployment speed enterprise
Recognizing that businesses need rapid profits on AI investment, sales force has built more than that 200 pre -created industry steps – More than 100 was added only this summer. It is from healthcare to patients from the schedule of the media to the advertising proposal in the media, which is designed to help companies deploy active AI agents instead of building from the beginning.
The results show the maturity of the platform. During the tax season, 70 % of the 1-800 accountant beyond the deduction rate, Govindarjan cited other production deployments: “Open table has seen 73 % of all restaurant web questions handled by agents,” and using the WhatsApp-using-app in Columbia, only by 71 % of the phone.
The company also introduced more flexible pricing, including the Limited Limited Limited Use of Limited Limited Use of Employees Facing and Determine Per Investigation Prices that scales with the actual AI work performed rather than easy volume of conversation.
New Digital Work Force: What is the meaning of adopting an enterprise AI for business operations?
Since businesses see AI agents as digital employees rather than automation tools, the stake is never more to get the right to deploy. Companies that successfully stand to achieve significant competitive benefits to AI agents, while those who are struggling with governance and surveillance that suffer from risky operational obstacles.
Govindrajan has seen fundamental changes in how the work is organized: “New roles are emerging for those who manage agents’ fleet,” he said. “A CIO may ask, ‘I have seven agents running in my enterprise, what’s going on widespread?’ But someone who runs a particular marketing agent has different lenses on the same problem.
Looking forward, Lerupat placed the present moment as a change: “You had a personal computer, then the Internet and now it is multi -faceted,” he said. He described the evolution from the deployment of a single agent to “multi -agent revolution and the ability to plug with agents to do a very complicated new type.
For Pepsoco, change is beyond the benefits of performance. “AI and technology are changing the enterprise operations in ways that were sometimes unimaginable,” said Canora. “What we are doing with the Agent Force is an element of a wide range of Pepsco as an associated company, which paved the way for a more flexible and adaptive future.”
The competitive landscape is intensifying as the race for large technology companies to establish AI agent platform. When asked about competing with Microsoft, Google and Amazon, Gwandrajan emphasized the benefits of sales force integration: “We are eligible to track the entire work cycle within the enterprise environmental system,” he said. “We can explain the flow and interactions in the enterprise, and we have been open and expanding in your data, your actions and effectively configuring them.”
The Agent Force 3 platform is usually available, which includes numerous features, including host Anthropic model and full command center during August. But perhaps the highest signal of the enterprise manufacture of this technology is not on the feature list – it is in companies like Pepsco to bet on AI agents on their digital change that they can eventually see, measure and control.
