After months about the possibility of AI’s humanitarian work, Clerina’s CEO Sebastian Semittosky is changing the frozen and the frozen services of the useless and AI -stinging services to bring more human staff.
43 -year -old Semitcoski said Bloomberg On Thursday, Kalarna is once again hiring humanitarian workers to ensure that if needed, consumers always have a human presence to talk.
“From a brand point of view, from the point of view of the company, I just think it is so fragile that you are clear to your customer that you will always be human, if you want,” Simettsky told Outlet.
Related: The CEO of Kalarna says AI can help reduce the company’s headquarters by 50 %
Semicosky tells Bloomberg That for the past few years, the AI ​​-based strategy was not the right way. He says that while the AI ​​Customer Service Chat Boats was cheaper for employment than human staff, they produced “low quality”.
He said that now Clerhna is recruiting a new batch of customer service employees, and the company will now focus on providing “quality” humanitarian support to consumers. In its recruitment campaign, the company is targeting students, rural populations, and dedicated killer consumers who are excited about the company. The roles are completely far away.
“Really, investing in the standard of human support is a way for us,” said Semicosky. Bloomberg.
Kalarna CEO Sebastian Semittsky. Photographer: Chris Rut Cliff/Bloomberg through Getty Images
In December, Clerka All stopped at the job A year ago when he focused on AI’s investment. At that time, the company’s headquarters fell 22 % to 3,500 employees, mostly because of this, Semicosky revealed at that time. He asked Kalarna’s employees to turn to the AI ​​to fill the gaps left by their departure colleagues.
In February 2024, the company claimed that AI700 could serve as customer service agents and took 75 % of the company’s customer chats, or about 2. 2.3 million conversations within a month of launch. The boot handled questions about topics such as refund, refund, and payment in more than 35 languages.
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Initial tests with Kalarna’s Customer Service AI Chatboat have shown that the AI ​​developed precise answers to the existing documents and quickly transferred consumers to human aid agents. Gergely OroszAuthor and Author of Practical Engineer, Is written Last February, Kalarna’s AI Chatboat worked “primarily as a filter” to reach human customer support agents when he experienced it.
Clerka’s value is .6 14.6 billion. Since it is Founder in 2005The company has now helped buy salaries loans Go to the mainstream. In March, the special purchase of Kalarna Walmart has now become, and later pay the provider.
After months about the possibility of AI’s humanitarian work, Clerina’s CEO Sebastian Semittosky is changing the frozen and the frozen services of the useless and AI -stinging services to bring more human staff.
43 -year -old Semitcoski said Bloomberg On Thursday, Kalarna is once again hiring humanitarian workers to ensure that if needed, consumers always have a human presence to talk.
“From a brand point of view, from the point of view of the company, I just think it is so fragile that you are clear to your customer that you will always be human, if you want,” Simettsky told Outlet.
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