Murli Bluesor, head of US personal banking analytics in the city, says new and emerging technologies like Agent AI must adopt. “The ability to adopt and restore how the company’s new technical skills operates is going to make a difference between these firms and the firms left behind,” says Bluesor. “Your people and your firm should recognize how they go about their work. They are going to be meaningful.”
Emerging landscapes
Agent AI is already being adopted in the banking sector. A 2025 survey of 250 banking executive Uttoshoses through MIT technology reviews revealed that 70 % of leaders say their firm uses agent AI through the current deployment (16 %) or pilot projects (52 %) to some extent. And this is already proving to be effective in a range of different functions. More than half of the executives say that agent AI system is able to improve fraud (56 %) and security (51 %). Other strong cases of use include reducing costs and increasing efficiency (41 %) and improving customer experience (41 %).
This content was developed by insight, the arm of customs material for MIT technology review. This MIT was not written by the editorial staff of the Review. It was researched, designed and fully done by human authors, editors, analysts, and authors. This includes collecting data for the survey and the survey. The AI tools used were limited to the secondary production process that approved a complete human review.