Presented by the zandesk
Zandesk strengthens about 5 billion resolutions for more than 100,000 users around the world each year, using its about 20,000 users (and growing) their AI services. Zandesk is ready to generate about $ 200 million this year in AI -related revenue, which is doubled to its biggest rivals, while Million in R&D invests $ 400 million. Most of this research is focused on upgrading the zandesk Resolution PlatformA full AI First Solution for Customer Service, Employee Service, and Contact Center teams announced Relevant This was March last.
During the AI ​​Summit, Chief Executive Officer Tom Egimir, with Zandesic Team members, went to the stage to announce several major developments, including Voice AI agents, video calling, and screen sharing for the Zandesic Contact Center, and improved the management of IT assets. The pursuit of hypertension.
"We have created the only platform that is intended for service and is aimed for AI," Egemir said. "That is why we guide all kinds of service in AI. And that is why we can not provide any other in your organization for every service."
Use matters and new abilities in companies
Basically, the Resolution Platform strengthens independent AI agents that solve complex problems in real -time, take advantage of leading LLMs such as GPT5, developed in collaboration with Open AI, and the model supports the protocol (MCP) to resolve the data, which can access the data immediately.
"Since our start in March, we have been building faster, focusing on maximizing AI agents, making it more flexible, and even more channels ready," Products, engineering, and AI President Shashi Upadhyay said in Zandesk. "And now, these AI agents are getting better. They work in messaging, email, and now. They are smart. In the same message, it is capable of handling many intentions, detecting, remembering, and solving many problems at the same time."
The only platform with the ancestral built -in QUA, resolutions automatically reach the level of conversation, so teams can track the standard of resolution on a scale. Startups, these insights are important. They not only show what work has been done, but before they need time, reputation, or growth, and importantly, it needs fixing before the start -up budget is fitted. The reason for this is that Zandesic is the only company that receives only for successful resolutions, which is confirmed by the industry’s longest verification window, with two layers standard checking.
Product CX Admin to Hero
Zandesk demonstrated the new features of the platform by highlighting the product launch of a device capable of wearing a fictitious clothing. Along with the journey of the Product Launch, the service leader at each stop – from design to manufacturing – manage the emerging problems with the support of the upgrade resolution platform.
For a global manufacturer who forms a complex, sophisticated wear tech, the pressure begins when a new product is hit, tickets begin to enter, and a red flag blog piles up.
"This is not a product problem, it is a resolution obstruction," Apadhyay said. But, he added, "The days that take once a time can now be resolved immediately."
The new Zandesic Admin Coplet is specifically designed to help human agents, which can help them do what is not working, what to do next, and perform changes quickly. It flags operational issues, such as missing intent tags, broken internal processes, or routing disputes that delay the solution. The polytte states that what is happening in a simple language, recommends specific improvements, and by the approval of the admin, it can make changes itself. It is directly based on zandesic data, such as tickets, triggers and knowledge, so every recommendation is specific, current and based on how the service process actually operates.
Once the admin identifies this problem and imposes a fix, the next step is making sure that everyone has access to the right knowledge to support it. For many organizations, that information remains out of the zandesk. New launching knowledge connectors allow admins to pull the relevant content, such as configuration guides or policy details, without the need to move anything so that both humans and AI agents have access to real -time instructions associated with the exact product version.
The admin also produces a smart feedback with a new action builder, which automatically sends tags, summary and information to the product team through Microsoft teams.
And eventually, Zandesic will bring the insights of hyperperial users who connect AI and human analysis into a clear, rhetorical theory of what is happening and why, instead of bsalled dashboards or static reports.
"With these innovations, with a rapid change in the manufacturing plant custody, the tickets are cleaned, what to say to the support agents, the engineering sees the real indicators instead of the scattered stories, and those users who want to work will get fast, reliable resolutions," Apadhyay said. "The CX Admin becomes a quiet hero of the manufacturer’s story."
Solution for retail CX leader
As a CX or Contact Center Leader for a retail company, when you must wear, how do you provide service to your new hit product that your team is raised together with the expectations of multiple countries, channels and consumers?
"Intelligent automation not only smooth operations – it increases customer experience in borders and channels," Lisa Kant, senior vice president of marketing in Zandesk, said.
Zandesk’s voice AI agent is a fully independent AI agent designed to understand, to understand, to take action, and to solve issues without adding. They can confirm the identity, track orders, update the supply, and answer the setup questions in multiple languages, keeping the brand’s experience permanent. Meanwhile, video calling allows a direct agent to rotate in the video session, confirms that the device is working, and the customer operates by setting up or detecting defects.
And since a help center is an important part of the delivery of great services, especially when scaling in many countries and languages, Zandesk created an AI -powered tool that helps teams automatically build and maintain their support center. It analyzes customers’ real conversation and transforms them into Local Local Help subjects for trending issues.
Give it a strong edge to the leaders
When a company adopts this new product, it is necessary to solve the problems faster, to ensure that the productivity of the employees remains strong. Available with preliminary access in November, Zandesic’s new employee service offers, IT Asset Administration (ITAM), connects locally serving and asset data into the Zandesic Service desk to help move it into active service by detecting reaction disorders.
Now, when a vague “tablet not working” ticket comes, the Zandesic Atom has brought the device details inside the ticket public, so he knows exactly what they are dealing with. The Zandesk uses the same asset data to recommend specific defects related to the copective model. And with academic contacts, these steps can be drawn directly from a shared point or confluence without migration. If the fix does not work, the IT expert confirms in seconds that the device is under warranty and releases alternatives to no backback.
With real -time exposure to each hardware asset, IT leader can see samples before the tickets are flooded, or failures at the care site, so it resolves issues faster and prevents problems before it happens.
"With Zandesk, it’s not just responding to issues – it is determining the standard of how active employees are provided," Apadhyay said.
For more information about the latest Zandesk updates and improvements, and to see conversations with Zandesk’s special guest, LinkedIn their co -founder, Red Hofman, and more, and more, View full videos here. And for the latest updates, detailed information, and product availability, see Page of Zandesic’s official announcements.
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